GENERAL TERMS AND CONDITIONS

1. ALL ORDERS are requested by mail, fax, e-mail or online by JANUARY 8, 2018 and should be addressed to:
   TICKET OFFICE OF THE SALZBURG FESTIVAL
   Postfach 140, 5010 Salzburg, Austria
   Fax: +43-662-8045-555, Telephone: +43-662-8045-500
   info@salzburgfestival.at • www.salzburgfestival.at
   Orders received after this deadline will only be processed after the orders placed before the deadline have been filled.
   
   
2. Orders by CLUB MEMBERS, PATRONS, ASSOCIATION MEMBERS AND SUBSCRIBERS will be processed before individual ticket orders and are linked to current membership status.
   
   
3. When ordering a SPACE FOR A WHEELCHAIR, please state whether you require a seat nearby for a person accompanying you. You can find detailed information about all spaces for wheelchair users in the individual venues at www.salzburgfestival.at/wheelchairs
   
   
4. You will be notified about the status of your order by the end of March 2018 at the latest.
   
   
5. DIRECT SALES FROM MARCH 23, 2018 ONWARDS:
   SALZBURG FESTIVAL SHOP • TICKETS
   Hofstallgasse 1, 5020 Salzburg, Mon–Fri, 9:30 a.m. – 3:00 p.m.
   from July 1, 2018: Mon–Sat, 9:30 a.m. – 5:00 p.m.
   from July 20, 2018: daily 9:30 a.m. – 8:00 p.m.
   
   
6. ONLINE TICKET SALES
   You can buy your tickets for the 2018 WHITSUN FESTIVAL BEGINNING IMMEDIATELY and for the SUMMER BEGINNING ON 23 MARCH 2018 directly at www.salzburgfestival.at by using the interactive season overview. Since not all available tickets are sold through the website, it is possible that tickets are still available although they may be marked as “sold” online.
   
   
7. The right to withdraw from a contract in cases of distance selling according to § 11 FAGG does not apply to the purchase of concert or theatre tickets, since these are considered leisure services and therefore fall under § 18 (1) Z 10 FAGG (Austrian federal law).
   
   
8. Tickets will be sent by registered mail for an additional fee (in the case of orders from Patrons, they will be sent after the donation has been received), or will be held at the Salzburg Festival ticket office for pickup. Depending on the country of origin, this additional mailing fee is € 6 per invoice for Austria, € 7 for Germany, and for all other countries 1% of the invoice sum, but at least € 12. If there are less than four weeks before the date of the first performance in the order, tickets will not be mailed, and customers are requested to pick them up at the ticket office.
   
   
9. PAYMENTS should only be made after receipt of the invoice, quoting the invoice number, and within the time indicated on the invoice. The Salzburg Festival accepts the following credit cards: Master Card, American Express, Diners Club, Visa and JCB. It is also possible to pay via wire transfer (charges on the buyers account) and on-site in cash as well as with an ATM card (Maestro). Starting three weeks before the event, only credit card payments or cash payments/ ATM payments on-site will be accepted.
   
   
10. All ticket orders and purchases are binding. Unfortunately, we are unable to accept optional ticket reservations and cannot exchange tickets once they have been purchased or ordered. Ticket returns are only possible for sold-out performances for resale on commission; a 15% commission fee applies. The Salzburg Festival cannot guarantee a resale of returned tickets. Potential wire transfer refunds will be made after the day of the performance originally purchased (in the case of several performances, after the day of the last performance for which tickets have been accepted for resale on commission), if the bank details of the customer are known to the Salzburg Festival.
    
    
11. It is your responsibility to check the details printed on your tickets immediately upon receipt. Should you discover mistakes, please contact the ticket office as soon as possible.
    
    
12. Substitute tickets can only be requested in writing, by submitting the invoice and a picture ID.
    
    
13. Purchasing tickets for professional or commercial resale requires the prior consent of the Salzburg Festival. Furthermore, it is prohibited to offer tickets publicly via internet auctions and online marketplaces, via radio or press media or in any other way. The Salzburg Festival reserves the right to refuse to sell tickets to persons violating this rule, and to cancel their existing tickets without substitutes. Upon demand, the customer is obliged to inform the Salzburg Festival of the name and personal data of those persons to whom the tickets have been sold.
    
    
14. CHANGES OF CAST OR PROGRAMME as well as changed beginning times of performances do not justify a return of tickets. Should there be changes, the Salzburg Festival will do its utmost to inform ticket holders. However, it is your responsibility to stay informed about possible changes. The most current information is available on our website, www.salzburgfestival.at
    
    
15. The Salzburg Festival reserves the right to offer guests other seats than the ones indicated on the tickets, within the same category as the purchased one, should organizational reasons require such changes.
    
    
16. Since Jedermann performances on Domplatz (Cathedral Square) are open-air performances, the risk of inclement weather cannot be excluded. In case of rain as well as uncertain weather situations (e.g. possible torrential rain or storms) the performance may be moved to the Großes Festspielhaus (Large Festival Hall). If the weather changes during a performance of Jedermann on Cathedral Square, the performance will be interrupted and continued at the Großes Festspielhaus, provided that no more than 80 minutes of the performance have elapsed. After 80 minutes, the performance will be considered to have taken place in full, and the ticket prices will not be refunded. Due to the difference in nature of the venues Domplatz and Großes Festspielhaus, in case of a performance of Jedermann in the Großes Festspielhaus, adjoining seating cannot be guaranteed, and the arrangement of seats and rows may vary.
    
    
17. All manners of audio and video recordings as well as the use of mobile phones are prohibited during the performances of the Salzburg Festival. In the case of official photography, TV and video recordings carried out by the Festival or third parties with the Festival's permission, visitors declare their consent to possible images of their person being recorded and used.
    
    
18. By purchasing a ticket, the visitor accepts the house rules of the Salzburg Festival.
    
    
19. All prices are given in Euro and include Value Added Tax at the legal rate; they are subject to dynamic pricing.
    
    
20. These terms and conditions are subject to Austrian law; the United Nations Convention on Contracts for the International Sale of Goods is excluded.
    
    
21. HOTEL BOOKINGS should be made directly or via www.salzburg.info